FAQs
1. How can I contact you?
We love hearing from our customers! You can reach out to us anytime at ureliefofficial@gmail.com. Whether you have questions, feedback, or just want to share your experience, we’re here for you!
2. Where are your products shipped from?
Our wellness products are thoughtfully sourced and shipped from various trusted suppliers to ensure you receive the highest quality items. We prioritize your satisfaction and aim to deliver your order as quickly as possible!
3. Can I get a refund on my product?
Absolutely! We have a 30-day return policy. If you're not completely satisfied with your purchase, you can request a return within 30 days of receiving your item. Just contact us, and we’ll guide you through the process!
4. What should I do if my item is damaged or defective?
Your satisfaction is our top priority! If you receive a damaged or defective item, please inspect it upon arrival and contact us immediately. We’ll evaluate the issue and work to make it right for you!
5. Are there any items that cannot be returned?
Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. If you have questions about a specific item, feel free to reach out to us!
6. How long does it take to process a refund?
Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, you’ll be refunded to your original payment method within 10 business days. Please allow some time for your bank or credit card company to process the refund.
7. What if my order is delayed?
Usually your order should arrive between 2-4 weeks. Occasionally, delays may occur due to customs processing, holidays, or high demand. If your order hasn’t arrived within the expected timeframe, please contact our support team and we’ll be happy to help.
8. Do you offer international shipping?
We’re excited to bring our wellness products to customers around the globe! Yes, we do offer international shipping. Please check our shipping policy for more details on delivery times and costs.
9. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your order’s journey right to your doorstep. We can’t wait for you to experience our products!
10. What if I have more questions?
If you have any other questions or need assistance, don’t hesitate to contact us at ureliefofficial@gmail.com. We’re here to support you on your path to relaxation and self-care!